JANE TRADING LIMITED CORP. Game Refund Policy (U.S. Region)

Effective Date: [Insert Effective Date]

This Refund Policy (the "Policy") applies to all purchases of any video game (the "Game") and any in-game content, downloadable content ("DLC"), virtual items, subscriptions, or other related services (collectively, "Game Products") offered by JANE TRADING LIMITED CORP. ("SOFTGEMERY," "We," "Us," or "Our") and made by users located in the United States of America (the "U.S."), including all U.S. territories and possessions. This Policy is governed by the federal law of the United States, including regulations enforced by the Federal Trade Commission ("FTC"), and the laws of the individual U.S. states (with particular adherence to Florida state law, consistent with Our principal place of business), without regard to conflict of law principles. By purchasing any Game Product from SOFTGEMERY, you ("User" or "You") acknowledge that you have read, understood, and agreed to be bound by the terms of this Policy.

1. Eligibility for Refunds

Refund eligibility is determined by the type of Game Product purchased, the circumstances of your request, and compliance with applicable U.S. consumer protection laws—including FTC guidelines prohibiting deceptive practices, regulating unauthorized charges, and safeguarding consumer rights for digital products. We reserve the right to verify all refund claims to ensure compliance with this Policy and applicable law.

1.1 Full Game Purchases (Digital Download)

You may request a full refund for a digital download of the full Game if: (a) the refund request is submitted within 14 calendar days of the purchase date; (b) you have not accessed or played the Game for more than 2 hours in total; and (c) the Game is not defective (defective Games are addressed in Section 1.4). For users located in the State of California, if this Policy was not conspicuously posted at the time of your purchase, you may be entitled to a refund within 30 days of purchase regardless of playtime, pursuant to California Civil Code § 17200 et seq. and other applicable California consumer protection laws. For users in Florida, consistent with state consumer protection statutes, we extend additional flexibility for good-faith refund requests related to unforeseen technical incompatibilities.

1.2 In-Game Content, DLC, and Virtual Items

Refunds for in-game content, DLC, and virtual items (including but not limited to virtual currency, character skins, gameplay boosts, and cosmetic items) are generally non-refundable, except in the following limited circumstances: (a) the content was not delivered to your Game account within 24 hours of purchase, provided the delay is not caused by your internet connection, device failure, or failure to comply with Game system requirements; (b) the content is materially different from its description on the purchase page (e.g., advertised functionality is unavailable or significantly altered); or (c) the purchase was made without your authorization (see Section 1.5 for unauthorized charge procedures). Consistent with FTC guidance and recent industry settlements[1], we do not impose unfair barriers to refund requests for unintended purchases of virtual items.

1.3 Subscriptions

For recurring subscriptions to the Game or Game-related services offered by SOFTGEMERY: (a) you may cancel your subscription at any time, and cancellation will take effect at the end of the current billing cycle; (b) refunds for partial billing cycles are not provided, except if the subscription service is unavailable for more than 50% of the billing cycle due to Our technical error (excluding outages caused by scheduled maintenance, force majeure events, or user error); (c) if you cancel a subscription within 48 hours of the initial purchase, you may request a full refund of the first billing cycle, provided you have not used the subscription service during that period. Subscription cancellations can be processed through your Game account settings or by contacting Our customer support team (see Section 4).

1.4 Defective or Non-Functional Games/Content

If the Game or any Game Product is defective, non-functional, or fails to perform as advertised—after you have made reasonable attempts to resolve the issue through Our customer support—you may request a refund at any time within 90 calendar days of purchase. A "defective" Game Product includes, but is not limited to, persistent crashes, inability to launch, critical functionality errors that prevent normal gameplay, or data loss related to the Game, which cannot be resolved by software updates, patches, or technical support. To qualify for a refund under this section, you must provide evidence of the defect (e.g., screenshots, video footage, or a detailed description of the issue) and confirm that you have installed all available updates and followed Our troubleshooting guidelines.

1.5 Unauthorized Purchases

You may request a full refund for any unauthorized purchase of a Game Product, including purchases made by a minor without parental or guardian consent, or purchases made using your payment information without your knowledge or permission—consistent with FTC regulations governing unauthorized charges and minor-related purchases[1]. To qualify for a refund under this section: (a) you must notify Us of the unauthorized purchase within 60 calendar days of the purchase date; (b) you must provide evidence that the purchase was unauthorized (e.g., proof that the purchase was made by a minor, documentation of a fraudulent charge report to your payment provider, or records demonstrating that your account was compromised); and (c) you must take reasonable steps to secure your Game account (e.g., changing your password, removing saved payment information) after discovering the unauthorized purchase. We reserve the right to investigate unauthorized purchase claims and may require additional information to verify eligibility, but we will not penalize you by suspending your account solely for reporting an unauthorized charge[1].

1.6 Exceptions to Refund Eligibility

The following Game Products and circumstances are NOT eligible for refunds, regardless of other provisions in this Policy, in compliance with U.S. federal and state law: (a) Game Products clearly marked as "Final Sale" or "Non-Refundable" at the time of purchase (provided such marking is conspicuous and complies with FTC guidelines); (b) Game Products that have been modified, tampered with, or used in violation of SOFTGEMERY’s Terms of Service; (c) Refunds requested after the applicable timeframes outlined in Sections 1.1-1.5; (d) Playtime or usage that exceeds the limits set forth in Section 1.1 (for full Game purchases) or Section 1.3 (for subscriptions); (e) Purchases made through third-party platforms (e.g., Steam, Epic Games Store, Apple App Store, Google Play)—refunds for such purchases are governed by the third party’s refund policy, and We will cooperate with third-party platforms to process refund requests where required by law; (f) Virtual items or in-game currency that have been used, consumed, or transferred to another account; (g) Game Products purchased as part of a bundle, unless the entire bundle is returned (partial bundle refunds are not available); and (h) Refunds for damages caused by user error (e.g., accidental purchase of the wrong Game, device incompatibility that was clearly disclosed prior to purchase).

2. Refund Request Process

To request a refund, you must follow the steps outlined below. Failure to comply with these steps may result in delays or denial of your refund request. SOFTGEMERY is committed to processing refund requests in a timely and transparent manner, consistent with applicable U.S. consumer protection laws.

2.1 Submitting a Refund Request

All refund requests must be submitted through Our official customer support channel via email: james.bao1012@gmail.com. Requests submitted through any other channel (e.g., social media, forums, or third-party platforms) will not be processed. When submitting a refund request, you must provide the following information to ensure prompt review: (a) your full name; (b) the email address associated with your SOFTGEMERY Game account; (c) the exact purchase date; (d) the order number or transaction ID (if available); (e) the type of Game Product purchased (e.g., full Game, DLC, subscription); (f) a detailed explanation of the reason for your refund request, including any relevant evidence (e.g., proof of defect, documentation of unauthorized purchase); and (g) your preferred refund method (e.g., original payment method, store credit).

2.2 Processing Time

We will review your refund request within 5 business days of submission. After completing our review, we will notify you via email (at the address associated with your Game account) of our decision (approval or denial). If your refund is approved, refunds will be processed within 7-10 business days. The timing of the refund appearing in your account may vary based on your payment provider (e.g., credit card companies may take an additional 3-5 business days to post the refund to your account).

2.3 Refund Methods

Refunds will be issued using the same payment method used for the original purchase, unless: (a) the original payment method is no longer valid (in which case we will issue a refund via store credit to your SOFTGEMERY Game account, unless you provide an alternative valid payment method); or (b) you request a refund via store credit (which may be offered as an alternative to a refund to the original payment method). Store credit is non-transferable, non-refundable for cash, and does not expire—consistent with Florida law and other U.S. state laws that prohibit expiration of consumer store credit.

3. Additional Terms

3.1 Account Suspension During Investigation

We reserve the right to temporarily suspend access to your Game account during the investigation of an unauthorized purchase or fraudulent refund request, solely to prevent further unauthorized activity. We will notify you via email of any account suspension related to a refund request, and we will lift the suspension promptly upon completion of the investigation if no fraud or misuse is confirmed.

3.2 Fraudulent Refund Requests

If we determine that a refund request is fraudulent (e.g., you falsely claim a purchase was unauthorized, you request a refund after using the Game Product in violation of this Policy, or you submit duplicate refund requests for the same purchase), we reserve the right to deny the request, suspend or terminate your Game account, and pursue legal action against you for any damages incurred (including but not limited to the cost of the Game Product, investigation fees, and attorney’s fees), in compliance with U.S. federal and state law.

3.3 Changes to This Policy

We may update or modify this Policy from time to time to comply with changes in U.S. federal or state law, FTC regulations, or SOFTGEMERY’s business practices. Any changes will be posted on Our official website and will take effect 30 calendar days after posting, unless a shorter timeframe is required by applicable law. Your continued use of the Game or purchase of Game Products from SOFTGEMERY after the effective date of the changes constitutes your acceptance of the updated Policy. We will notify you of material changes via email to the address associated with your Game account, if you have provided one.

3.4 Compliance with U.S. Law

This Policy is designed to comply with all applicable U.S. federal and state laws, including but not limited to: (a) the FTC Act (15 U.S.C. § 41 et seq.), which prohibits deceptive or unfair trade practices; (b) California Civil Code § 17200 et seq. (Unfair Competition Law) and California Business and Professions Code § 17500 et seq. (False Advertising Law); (c) Florida state consumer protection laws, including Florida Statutes Chapter 501 (Deceptive and Unfair Trade Practices); (d) state laws governing unauthorized charges and minor purchases; and (e) laws governing digital products and consumer refunds. If any provision of this Policy is found to be invalid or unenforceable under applicable law, the remaining provisions will remain in full force and effect.

3.5 Parental Consent for Minor Purchases

If you are a parent or guardian and believe your minor child has made an unauthorized purchase of a Game Product from SOFTGEMERY, you may request a refund in accordance with Section 1.5. We may require additional verification of your parental or guardian status to process such requests (e.g., proof of guardianship, identification). We encourage parents and guardians to monitor their children’s online purchases, use parental controls (where available) to prevent unauthorized purchases, and secure their payment information to avoid unintended charges[3][4]. Consistent with FTC guidance[1], we do not impose unreasonable barriers to refund requests for minor-initiated purchases.

3.6 No Waiver

Our failure to enforce any provision of this Policy in any instance shall not constitute a waiver of that provision or any other provision of this Policy. No waiver of any term of this Policy shall be effective unless it is in writing and signed by an authorized representative of SOFTGEMERY.

4. Contact Information

If you have questions about this Policy, wish to submit a refund request, or need assistance with a refund-related issue, please contact SOFTGEMERY’s customer support team via email at james.bao1012@gmail.com. For formal inquiries or correspondence, you may also contact us at our principal address: 1100 VALLEY BLVD STE 308 EL MONTE, CA 91731.

By purchasing any Game Product from JANE TRADING LIMITED CORP., you acknowledge that you have read, understood, and agreed to this Refund Policy and all applicable U.S. laws governing refunds and consumer protections.

JANE TRADING LIMITED CORP.

1100 VALLEY BLVD STE 308 EL MONTE, CA 91731

Customer Support Email: james.bao1012@gmail.com