Beau-Tee Boutique LLC — MelonMerge: 2048 Maker Refund Policy

Effective Date: April 3, 2026

This Refund Policy (the "Policy") applies to all in-app purchases made within the mobile game MelonMerge: 2048 Maker (the "Game"), including but not limited to virtual currency, virtual items, and other in-game content (collectively, "In-App Purchases") offered by Beau-Tee Boutique LLC ("Company," "We," "Us," or "Our"). MelonMerge: 2048 Maker is a free-to-play mobile game available on the Google Play Store. This Policy is governed by the laws of the State of Wyoming, United States, consistent with Our Terms of Service, without regard to conflict of law principles. By making any In-App Purchase within the Game, you ("User" or "You") acknowledge that you have read, understood, and agreed to be bound by the terms of this Policy.

1. Eligibility for Refunds

Refund eligibility is determined by the type of In-App Purchase, the circumstances of your request, and compliance with applicable consumer protection laws, including FTC guidelines prohibiting deceptive practices, regulating unauthorized charges, and safeguarding consumer rights for digital products. We reserve the right to verify all refund claims to ensure compliance with this Policy and applicable law.

1.1 Virtual Currency and Virtual Items

In-App Purchases of virtual currency (e.g., coins, gems) and virtual items within MelonMerge: 2048 Maker are generally non-refundable once delivered to your Game account, except in the following limited circumstances: (a) the purchased virtual currency or virtual items were not delivered to your Game account within 24 hours of purchase, provided the delay is not caused by your internet connection, device failure, or failure to meet the Game's system requirements; (b) the purchased content is materially different from its description on the purchase page (e.g., the advertised amount of virtual currency was not credited correctly, or an item does not function as described); (c) the purchase was made without your authorization (see Section 1.3 for unauthorized purchase procedures); (d) a technical error caused a duplicate charge for the same In-App Purchase. We are committed to fair treatment of refund requests and do not impose unreasonable barriers to refund requests for unintended purchases.

1.2 Defective or Non-Functional Content

If any In-App Purchase is defective, non-functional, or fails to perform as described—after you have made reasonable attempts to resolve the issue through Our customer support—you may request a refund within 90 calendar days of purchase. "Defective" content includes, but is not limited to: virtual currency that was charged but not credited, items that cause persistent crashes, or content that is materially unavailable after purchase. To qualify for a refund under this section, you must: (a) provide evidence of the defect (e.g., screenshots, transaction records, or a detailed description of the issue); (b) confirm that you have installed all available Game updates and followed Our troubleshooting guidelines.

1.3 Unauthorized Purchases

You may request a full refund for any unauthorized In-App Purchase, including purchases made by a minor without parental or guardian consent, or purchases made using your payment information without your knowledge or permission. To qualify for a refund under this section: (a) you must notify Us of the unauthorized purchase within 60 calendar days of the purchase date; (b) you must provide evidence that the purchase was unauthorized (e.g., proof that the purchase was made by a minor, documentation of a fraudulent charge report to your payment provider, or records demonstrating that your account was compromised); and (c) you must take reasonable steps to secure your Game account and device (e.g., changing your password, enabling device purchase authentication) after discovering the unauthorized purchase. We reserve the right to investigate unauthorized purchase claims and may require additional information to verify eligibility. We will not penalize you by suspending your account solely for reporting an unauthorized charge.

1.4 Exceptions to Refund Eligibility

The following circumstances are NOT eligible for refunds, regardless of other provisions in this Policy: (a) In-App Purchases clearly marked as "Final Sale" or "Non-Refundable" at the time of purchase; (b) In-App Purchases that have been modified, tampered with, or used in violation of Beau-Tee Boutique LLC's Terms of Service; (c) Refunds requested after the applicable timeframes outlined in Sections 1.1–1.3; (d) Virtual currency or virtual items that have been used, consumed, or transferred to another account; (e) In-App Purchases made through the Google Play Store—refunds for such purchases are primarily governed by Google Play's refund policy, and you may request a refund directly through Google Play. We will cooperate with Google to process refund requests where required by law; (f) In-App Purchases made as part of a bundle, unless the entire bundle is eligible for return (partial bundle refunds are not available); (g) Refunds for accidental purchases where the item or currency was delivered as described and the user had the opportunity to confirm the purchase before completion.

2. Refund Request Process

Beau-Tee Boutique LLC is committed to processing refund requests in a timely and transparent manner, consistent with applicable consumer protection laws.

2.1 How to Request a Refund

Option 1 — Through Google Play (Recommended): Since MelonMerge: 2048 Maker is distributed on the Google Play Store, you may request a refund directly through Google Play by visiting your Google Play order history. Google typically processes refund requests for purchases made within the last 48 hours.

Option 2 — Through Our Customer Support: If your refund request falls outside Google Play's refund window or requires additional review, you may contact Us directly via email at ihgaxnch@outlook.com. When submitting a refund request, please provide the following information: (a) your full name; (b) the email address associated with your Google Play account; (c) the exact purchase date; (d) the Google Play order number or transaction ID; (e) a description of the In-App Purchase (e.g., type and amount of virtual currency, specific item name); (f) a detailed explanation of the reason for your refund request, including any relevant evidence; (g) your preferred refund method (original payment method or Game account credit).

2.2 Processing Time

We will review your refund request within 5 business days of submission. After completing our review, we will notify you via email of our decision (approval or denial). If your refund is approved, refunds will be processed within 7–10 business days. The timing of the refund appearing in your account may vary based on your payment provider (e.g., credit card companies may take an additional 3–5 business days to post the refund).

2.3 Refund Methods

Refunds will be issued using the same payment method used for the original purchase whenever possible. If the original payment method is no longer valid, we will work with you to arrange an alternative refund method, which may include Game account credit. Game account credit is non-transferable and cannot be exchanged for cash.

3. Additional Terms

3.1 Account Suspension During Investigation

We reserve the right to temporarily suspend access to your Game account during the investigation of an unauthorized purchase or suspected fraudulent refund request, solely to prevent further unauthorized activity. We will notify you via email of any account suspension and will lift the suspension promptly upon completion of the investigation if no fraud or misuse is confirmed.

3.2 Fraudulent Refund Requests

If we determine that a refund request is fraudulent (e.g., you falsely claim a purchase was unauthorized, you request a refund after consuming the purchased content, or you submit duplicate refund requests for the same purchase), we reserve the right to deny the request, suspend or terminate your Game account, and pursue legal action for any damages incurred, in compliance with applicable law.

3.3 Parental Consent for Minor Purchases

If you are a parent or guardian and believe your minor child has made an unauthorized In-App Purchase within MelonMerge: 2048 Maker, you may request a refund in accordance with Section 1.3. We may require additional verification of your parental or guardian status (e.g., proof of guardianship, identification). We encourage parents and guardians to enable purchase authentication on their devices, use parental controls available through Google Play, and monitor their children's in-app purchases to prevent unauthorized charges.

3.4 Changes to This Policy

We may update or modify this Policy from time to time to comply with changes in applicable law or Beau-Tee Boutique LLC's business practices. Any changes will be posted on Our official website and will take effect 30 calendar days after posting, unless a shorter timeframe is required by applicable law. Your continued use of the Game or In-App Purchases from Beau-Tee Boutique LLC after the effective date of the changes constitutes your acceptance of the updated Policy.

3.5 Governing Law

This Policy is governed by and construed in accordance with the laws of the State of Wyoming, United States, consistent with Our Terms of Service. Any disputes arising from or related to this Policy shall be resolved in accordance with the dispute resolution provisions set forth in Our Terms of Service.

3.6 No Waiver

Our failure to enforce any provision of this Policy in any instance shall not constitute a waiver of that provision or any other provision of this Policy. No waiver of any term of this Policy shall be effective unless it is in writing and signed by an authorized representative of Beau-Tee Boutique LLC.

4. Contact Information

If you have questions about this Policy, wish to submit a refund request, or need assistance with a refund-related issue, please contact us:

Beau-Tee Boutique LLC

Email: ihgaxnch@outlook.com

Address: Third Floor, 10 South Parade, Leeds, England, LS1 5QS

By making any In-App Purchase within MelonMerge: 2048 Maker, you acknowledge that you have read, understood, and agreed to this Refund Policy.